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LogicGate
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LogicGate | Trust Center
Everything you need to complete your security review is here. Browse documents, certifications, and compliance details with confidence. Our Trust Center is regularly updated to reflect the latest audit results, and subprocessor disclosures.
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21 C.F.R. Part 11
EU-US DPF
Announcements
Quick Summary
Annual third-party penetration testing
Has a disaster recovery plan
Has cyber insurance
Featured Documents
Documents & Knowledge Base FAQs
Subprocessors12
Subprocessor
Location of Processing
Usage Details
AWS
United States, United Kingdom, Australia, EU
Primary Subprocessor: LogicGate’s hosting platform
https://www.logicgate.com/subprocessors/
Datadog
United States
Primary Subprocessor: Enterprise log monitoring solution, access metadata & application logs
https://www.logicgate.com/subprocessors/
FullStory
United States
Opt-In Subprocessor: User insights service platform. User metadata only - all other PI & Customer Data excluded. U.S. only.
gong.io
United States
Secondary Subprocessor: Virtual meeting tool
United States
Secondary Subprocessor: Workspace (email, storage, calendar) used during implementation, ticket resolution, and updates
Microsoft
United States
Primary Subprocessor: Microsoft 365 document viewer (editing w/account only)
OpenAI
United States
Opt-In Subprocessor: Powers AI-driven features across the platform, leveraging OpenAI models to support capabilities such as content creation/assistance, automation, assessment and analysis.
Pendo
United States
Primary Subprocessor: In-application customer support and data gathering
Planhat
United States
Customer Success platform for use with Customer provided contacts
Salesforce
United States
Secondary Subprocessor: Customer Relationship Management Platform, account mgmt, product feedback/data, service/support communications
Zendesk
United States
Primary Subprocessor: Customer ticket management portal
Zoom
United States
Secondary Subprocessor: Virtual meeting tool
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